Terms of service

LAST UPDATE: 24/07/2026

Welcome to Trendora. By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. Order Acceptance & Payment
By placing an order, you confirm that all information provided is accurate and complete.
We securely process payments through Ziina, supporting major payment methods including Visa, Mastercard, Apple Pay, Google Pay, and other available payment options. We do not collect or store your payment card information.
Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion in cases including, but not limited to:
Suspected fraud or unauthorized transactions
Incorrect pricing due to technical errors
Product unavailability
Violation of these Terms
If your order is cancelled after payment, a full refund will be issued to your original payment method.

2. Shipping & Delivery
Estimated delivery time is 5–15 business days, depending on the destination and shipping carrier.
Delivery times are estimates only and may occasionally be affected by circumstances beyond our control, including customs inspections, severe weather, carrier delays, public holidays, or other unforeseen events.
If your package is confirmed as lost in transit or cannot be delivered due to carrier-related issues, we will offer either:
A replacement shipment, or
A full refund.
Incorrect shipping addresses provided by customers may result in delays, additional shipping fees, or unsuccessful deliveries.

3. Returns & Refunds
Customer satisfaction is important to us.
You may request a replacement or refund if:
The item arrives damaged.
You receive the wrong product.
The product significantly differs from its description.
To qualify, customers must contact our support team within 7 days of delivery and provide clear photo or video evidence of the issue.
Refunds or replacements will not be issued for:
Damage caused by misuse or improper handling.
Normal wear and tear.
Minor cosmetic differences that do not affect product functionality.
Change of mind after delivery unless required by applicable law.
Approved refunds will be processed to the original payment method.

4. Customer Responsibilities
Customers agree to:
Provide accurate billing and shipping information.
Ensure the shipping address is complete and correct.
Monitor shipment tracking after dispatch.
Contact our support team promptly if any issue arises.
Use our products safely and according to any provided instructions.
Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities where applicable.

5. Seller Responsibilities
We are committed to:
Delivering products that match their descriptions.
Processing orders as quickly as possible.
Providing customer support in a timely manner.
Resolving verified shipping or product issues fairly.
Protecting customer information in accordance with our Privacy Policy.

6. Limitation of Liability
To the maximum extent permitted by applicable law, Trendora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our maximum liability for any claim shall not exceed the total amount paid by the customer for the affected order.
We are not responsible for delays or failures caused by events beyond our reasonable control, including shipping carrier delays, customs processing, natural disasters, government actions, internet outages, or force majeure events.

7. Intellectual Property
All website content, including logos, images, graphics, text, product descriptions, and design elements, is the property of Trendora or its licensors and may not be copied, reproduced, or distributed without prior written permission.

8. Privacy
Your privacy is important to us.
We collect only the information necessary to process your orders, improve our services, and communicate with you.
We do not sell, rent, or trade your personal information to third parties.

 

Payment information is processed securely by our payment providers and is never stored on our servers.
We may share limited information only with trusted service providers such as payment processors and shipping partners solely for the purpose of completing your order.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

9. Changes to These Terms
We reserve the right to modify these Terms of Service at any time without prior notice.
Any updates become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.

10. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable laws governing the operation of our business, without regard to conflict of law principles.

11. Contact Us
If you have any questions, concerns, or experience any issues regarding your order, please contact our Customer Support team only.
Our support team is committed to resolving all inquiries as quickly and efficiently as possible. Please do not initiate payment disputes or chargebacks before giving our support team the opportunity to assist you, as most issues can be resolved promptly through direct communication.
We appreciate your trust and thank you for shopping with Trendora.