Privacy policy

LAST UPDATE: 24/07/2026

At Trendora, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect
When you use our website or place an order, we may collect the following information:
Full name
Shipping and billing address
Email address
Phone number
Payment confirmation details (excluding your full payment card information)
Order history
IP address
Device and browser information
Website usage and browsing activity through cookies and analytics tools
We do not store your credit card or payment information on our servers.

2. How We Use Your Information
Your information may be used to:
Process and fulfill your orders
Verify payments
Arrange shipping and delivery
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Comply with applicable legal obligations
We will only use your information for legitimate business purposes.

3. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information only with trusted partners when necessary to complete your order, including:
Payment providers (such as Ziina)
Shipping carriers
Order fulfillment partners
Website service providers
Government authorities when legally required
Each third party receives only the information necessary to perform its services.

4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Improve website performance
Remember your preferences
Analyze website traffic
Measure advertising performance
Enhance your shopping experience
You may disable cookies through your browser settings, although certain website features may not function properly.

5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention
We retain your information only for as long as necessary to:
Complete your orders
Provide customer support
Meet accounting and tax obligations
Resolve disputes
Comply with applicable laws
When your information is no longer required, it will be securely deleted or anonymized where reasonably possible.

7. Your Rights
Depending on your country of residence and applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain data processing activities
Request a copy of your personal data where applicable
Requests may be subject to legal or security verification requirements.

8. International Data Transfers
Your information may be processed or stored in countries other than your country of residence where our service providers or business partners operate.
By using our website, you consent to such international transfers where permitted by applicable law.

9. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes become effective immediately upon publication on this website.
Your continued use of our website constitutes your acceptance of the updated Privacy Policy.

11. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our Customer Support team.
Our team will respond as quickly as possible and assist you with any privacy-related concerns.
Thank you for trusting Trendora